FAQ

This contains a short and simple overview of frequently asked questions.
If your question or the required assistance is missing, you have the option of sending your question to us directly.

  • Where can I travel?

    We offer the following connections:

    • Brenner–Wörgl
    • Wörgl–Brenner
    • Trento–Wörgl
    • Wörgl–Trento
    • Wels–Maribor
    • Maribor–Wels (booking via Adriakombi)
  • How does a ROLA journey work?

    ROLA places are sought-after, so dispatchers should reserve a place for their driver and lorry in good time (maximum 4 days in advance, at the latest 2 hours before the deadline).

    The lorry driver reports to the terminal. Once the lorry has been weighed, the ticket is issued. The driver manoeuvres the lorry onto the Rolling Road via a ramp and secures the vehicle to the wagon. The driver enjoys a break from driving and relaxes in the accompanying vehicle with its on-board service (available on all routes).

    On arrival at the destination station, the lorry leaves the ROLA via the ramp. The rested driver can then continue the journey.

  • How much does a ROLA journey cost?

    The ROLA fares for each route are provided in Timetables and prices.

  • How can I pay?

    1. Fuel cards

    We are happy to accept selected fuel cards at our terminals and agencies. Invoices are sent out and the ROLA tickets are issued to lorry drivers on site.

    We accept the following fuel cards at our terminals:

    • Brennersee: DKV, Logpay, OMV, Routex (Aral/BP, ENI, Circle K, OMV), Shell, UTA
    • Sebert/Suben: BP, DKV, Logpay, Shell, UTA
    • Sebert/Walserberg: BP, DKV, Logpay, Shell, UTA
    • Trento: DKV, Logpay, Routex (Aral/BP, ENI, Circle K, OMV), Shell, UTA
    • Wels: no fuel cards, only cash payments possible
    • Wörgl: DKV, Logpay, Routex (Aral/BP, ENI, Circle K, OMV), Shell, UTA

    2. Cash

    Certainly, lorry drivers can also pay for ROLA tickets on site at our terminals and agencies using cash (euros).

    3. ROLA payment method

    From a certain minimum cargo volume, we offer the possibility to join the ‘ROLA payment method’. With this procedure, all ROLA costs are automatically billed twice a month. This form of payment has the advantage that the entire settlement (invoices and credit notes) between the ROLA user and Rail Cargo Operator - Austria GmbH is carried out directly and without cash using the customer's bank account. You will receive electronically a detailed and clear list of the ROLA trips for the respective billing period immediately after the invoice date.

  • How do I book?

    It is simple to book scheduled ROLA journeys via our reservation and booking service.
    More information is available in Our booking system (PDF)

  • What are the conditions for travelling on the ROLA?

    You can find all our conditions of carriage in our Downloads

  • Are there specific guidelines or restrictions for car transporters with particular dimensions?

    On the ROLA Brenner–Wörgl and Wörgl–Brenner services there are specific conditions (PDF) for car transporters that exceed 19 metres in length and 4 metres in height.

  • How should I behave at the terminal?

    Terminals are not public transport areas; they are used for the transshipment of loading units for combined transport and therefore require specific behaviour to guarantee the safety of lorry drivers. General rules of conduct are available in several languages.

  • Can I transport dangerous goods?

    In general, all dangerous goods that can be carried by road transport can be transported on the ROLA, albeit with a few exceptions. Consignments of dangerous goods must be indicated at the agency before departure, at the latest. You can find information on the transport of dangerous goods in the Dangerous goods sheet (PDF) or you can ask at our booking office.

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